Reservations, Cancellations & Changes
Thank you for choosing Big D Airport Connection. By booking a reservation or requesting service
through this website or by phone, you agree to the policies outlined below.
- Reservations include a 24‑hour cancellation window unless otherwise noted at booking.
- Any changes to your reservation must be made at least 24 hours before your scheduled pickup time.
- Reservations not canceled within 24 hours may be considered non‑refundable and charged in full.
- Same‑day changes or cancellations should be handled by calling us directly at (972) 716-4135 for the fastest response.
Privacy Policy
Big D Airport Connection is committed to protecting your privacy. Any information you provide while using this
website will only be used in accordance with this policy. We may update this page periodically; please review it
occasionally for changes.
Information We Collect
- Name, address, phone number, and email address
- Pickup and destination details related to your reservation
- Demographic information such as ZIP code, preferences, and interests
- Information relevant to promotions, surveys, or offers
How We Use Your Information
- Scheduling and confirming your airport transfer or medical ride
- Internal record keeping
- Improving our services
- Sending occasional promotional emails or service updates
- Customizing the website to your interests
Security
We use physical, electronic, and managerial safeguards to protect your information from unauthorized access or
disclosure.
How We Use Cookies
Cookies help us analyze website traffic and improve your browsing experience. Cookies do not give us access to
your computer or personal data beyond what you choose to share.
You may accept or decline cookies in your browser settings. Declining cookies may limit some website features.
Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of
those websites. Please review their policies separately.
Controlling Your Personal Information
- You may opt out of marketing by unchecking the relevant box on forms.
- You may change your marketing preferences anytime by emailing
reservations@bigdairportconnection.com.
- We do not sell or lease your information to third parties.
- You may request a copy of the information we hold about you (a small fee may apply).
- If any information is incorrect, contact us and we will promptly correct it.
Last updated: 2026